We’re
excited to announce Cloudways Copilot a suite of intelligent tools
designed to transform how you manage and optimize your websites. With today’s
Copilot launch in public preview, we’re bringing the first of its
capabilities—AI-powered issue diagnostics, to users as part of our mission to
make managed hosting smarter, more proactive, and incredibly intuitive.
Why Are We Building
Cloudways Copilot?
As
a business, Cloudways has always focused on providing simple and scalable
solutions for our customers, harnessing technology innovation to help users
create meaningful digital experiences for their customers. Not only that, we’ve
consistently worked to simplify complex workloads and make powerful tech tools
accessible to small and medium-sized businesses to help them gain efficiencies.
Removing
technical complexity and managing the aspects of web hosting that can present a
challenge for our customers without the requisite skills, helps them to focus
on what matters most: growing their business and increasing profitability.
AI
is reshaping the way technology is being adopted, transforming how we consume
knowledge, accomplish tasks, and improve the efficiency of how we spend our
time at work. It’s an exciting time to be a technology business and we
recognized there’s an opportunity to create something meaningful for users.
Our
vision for Cloudways Copilot is to offer a hosting platform that’s not just
fully managed, but intelligent. It thinks, analyzes, and guides users through
their hosting journey, breaking down complexity and making adoption of
generative AI solutions easier for SMBs.
AI-Powered Insights & How they Work
Cloudways
Copilot will exist as a comprehensive toolkit of capabilities built with
generative AI Today, we’re launching Cloudways Copilot’s first feature: AI-powered
insights.
Every
month, thousands of customers find themselves trying to solve
performance-related issues affecting their web applications due to problems
impacting their webstack, host health, Disk space, or Inodes. And for every
unprecedented problem, it takes them approximately 20-30 minutes to find the
root cause of the issue and apply a fix.
According
to research from ITIC, an hour of downtime costs small businesses an
average of $427 USD per minute in lost revenue. At this rate, a
30-minute troubleshooting session could mean over $12,810 in potential losses.
Copilot’s AI-powered insights help reduce downtime to a handful of minutes. Here’s how it works:
- 24/7 Monitoring: The AI monitors
your Webstack, host health, Disk space & Inodes 24/7
- Automatic Detection: Detects
whenever an issue that can potentially hurt your website’s performance is
identified
- Instant Diagnosis: After detection
of an issue, advanced AI starts its diagnosis to the root cause
- Recommendation: Provides clear,
actionable recommendations for resolution
All of this generally happens in under a couple of minutes, potentially saving businesses like yours thousands in downtime costs.
Your time is valuable. Especially the time spent on troubleshooting
We
all know that moment: you’ve hit a server issue, attempted to self-diagnose,
made Google your best friend, but you still need to raise that support ticket.
Now you’re anxiously waiting for a response while time is ticking away and your
site is down. Even with the fastest support teams (and we pride ourselves on
ours), every minute counts.
That’s
where AI-powered insights help. While it doesn’t replace our dedicated human
support team, it acts as your instant first responder by providing fast
diagnostics and solutions. This means you can either resolve the issue quickly
or, if you do need human support, you’ll already have a head start with
valuable diagnostic information to speed up resolution.
Think
of it as having a technical expert on standby 24/7 just for you, ready to jump
in as soon as an issue occurs. Less time to diagnose and faster access to
instant answers when you need them the most.
More
Use Cases: Coming Soon
AI-powered
insights currently help you diagnose and resolve performance issues caused by:
Webstack
configuration problems
- Host health degradation
- Disk space limitations
- Inode usage bottlenecks
Coming
soon, our ambitions for Cloudways Copilot involve expanding our suite of
capabilities to include:
- Automated Fixes or
Resolution: Currently, Cloudways Copilot provides solutions to ‘fix’
after diagnosing issues but in the near future, Cloudways Copilot will be
able to perform that fix for you with just 1-click.
- Bulk Maintenance Actions: Cloudways
Copilot will help you take bulk maintenance actions across your apps and
servers. Think clearing caches in bulk, taking multiple app backups in
1-click, etc
- Developer Workflow automation:
Smart tools to automate commonly used developer workflows
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